CineConcerts Shop Return Policy

This return policy is for consumers only not B2B orders. 

We do currently not do international returns

30-Day Return Window

We want you to love your CineConcerts merchandise. If you're not completely satisfied, you may return eligible items within 30 days of receipt for a full refund to your original payment method.

To be eligible, returns must be:

• Unworn, unused, and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase (order number or confirmation email)

How to Return an Item

All returns must be initiated online. We cannot accept returns at live events, venues, or pop-ups.

1. Visit shop.cineconcerts.com/pages/returns and enter your order number and email
2. Select the item(s) you'd like to return and the reason
3. Print the prepaid return label we email you
4. Drop the package at any authorized carrier location
5. Allow up to 7 business days for inspection and processing once we receive your return

Return shipping is free within the United States.

Refund Timeline

Once your return is inspected and approved:

• Refund is issued to your original payment method within 1–2 business days
• Refund typically appears on your statement within 5–10 business days, depending on your bank

Total time from drop-off to visible refund: approximately 2–3 weeks.

Non-Refundable Items

For hygiene, safety, and licensing reasons, the following items cannot be returned or refunded:

• Personalized or customized items (including items with custom names, numbers, or engraving)
• Items with damaged, altered, or missing tags
• Items with damaged or opened original packaging
• Items that have been worn, used, or washed
• Food, beverages, and consumable items
• Jewelry
• Cosmetics and personal care items
• Socks and hosiery
• Items that have been scratched or altered
• Individual components of a bundle or set (bundles must be returned complete)
• Final sale or clearance items (marked at the time of purchase)
• Gift cards

Faulty or damaged items are covered separately — see below.

Exchanges

We do not currently offer direct exchanges. If you'd like a different size, color, or product:

1. Return the unwanted item for a refund following the steps above
2. Place a new order for the item you'd like

This way, your new item is reserved for you immediately rather than waiting for your return to be processed.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, we'll make it right at no cost to you.

Contact us within 14 days of receipt at returns@cineconcerts.com or via chat at shop.cineconcerts.com with:

• Your order number
• A photo of the issue
• A brief description of the problem

We'll arrange a full refund or replacement, including any original shipping charges.

Holiday Return Extension

Orders placed between November 1 and December 31 may be returned until January 31 of the following year. All other return policy rules apply.

International Orders

At this time, we only accept returns from orders shipped within the United States.

For international orders with damaged, defective, or incorrect items, please email returns@cineconcerts.com before taking any action. We review international cases individually.

Questions?

Email us at returns@cineconcerts.com or chat with us at shop.cineconcerts.com. We typically respond within 1-2 business days.